Understanding UMTS: Universal Mobile
Telecommunications System
Sanda Hmun
Network Commissions, Inc.
Lawrenceville, GA
Jeffrey S. Harper, Ph.D.
Gongaware Assistant Professor
Indiana State University
INTRODUCTION
We
are moving into a new era of communications and information technology.
Personal competitiveness in business relies more and more on increased
personal productivity and responsiveness. Globalization of organizations
and trade produces the need for multi-company virtual teams. At the same
time, the desire for freedom and leisure time in our personal lives is
being invaded from many angles, not the least of which is the blending
of one’s work and private life. The newest ingredient of the telecommunications
system is mobility. It holds a high potential for bringing a happy balance
to these seemingly conflicting business and personal lifestyle trends (
Pentland, 1999).
The
markets for mobility and for fixed multimedia are already large and growing
rapidly. Customers will want to combine mobility with multimedia, resulting
in higher demand for bandwidth and creating a significant shift towards
new data services. Meeting complex and growing user demands as we enter
into the 21st century is the major and urgent challenge for the world telecommunications
industries (Harley, 1999).
As the information society burgeons in the early
years of the new millennium, users of data and multimedia telecommunications
services will expect and demand that these same services will continue
to be available to them when they move away from their desks, offices or
homes. Multimedia services allow the delivery of a rich variety of audio,
visual and text-based information in addition to basic voice (Harley, 1999).
The Global System for Mobile Communications (GSM)
is now the world’s most successful wireless standard. Recent figures indicate
that GSM has more than 100 million subscribers in 120 countries and attracts
more than five million new users every month. There are nearly 300 GSM
system operators worldwide. Last year almost 60% of all digital cell
phones produced were GSM compatible, using 233 live networks on the air
(McClelland, 1999).
Current wireless or mobile systems, despite their
evolution, are still constrained in terms of the data rate they can offer
and their flexibility to manipulate complex, yet user-friendly multimedia
services. This need presents the opportunity to the mobile radio, IT, and
consumer electronics communities to offer users a mobile system capable
of managing and delivering a much wider range of information services to
the mass market (McClelland, 1999). Elements of this opportunity
include:
•
An industry-wide and government commitment across the world;
•
A coordinated program including spectrum, standards, and technology; and
•
Synergy of communications, IT, and media workings to bring about global
opportunities for businesses and consumers, while creating new ways of
doing business, entertaining and informing.
A new mobile system for worldwide use is now
being developed to enhance and supersede current systems. The Universal
Mobile Telecommunications System (UMTS) will be an enhanced digital communications
system that will provide universal communications to anyone, regardless
of their whereabouts. UMTS will allow for wireless Internet access, video-conferencing,
and other bandwidth intensive applications. Benefits from this new system
of wireless communications are expected to be:
• Support to existing
mobile services and fixed telecommunications services up to 2Mb/s;
• Support to unique
mobile services such as navigation, vehicle location, and road traffic
information services, which will become increasingly important in world
market;
• The ability to enable
the use of the system terminal from multiple environments - in the home,
the office, and in the public environments -in both rural areas and city
centers; and
• Provision of a range
of mobile terminals - from a low cost pocket telephone to sophisticated
terminals to provide advanced video and data services (Pentland, 1999).
Although development of UMTS technologies can
be a major step forward, there is little time to develop and implement
commercial standards prior to adoption of the technologies. For example,
Japan plans to launch its UMTS network this year and the United Kingdom
wants its UMTS interface working alongside and enhancing GSM networks by
the year 2002 (Pentland, 1999). In addition to time limitations, other
barriers such as high cost, uncertainty on security issues, slow development
of IT literacy in the mass market, and rapid growth of the mobile multimedia
market must be addressed.
The
purpose of this paper, therefore, is to examine the UMTS concept in terms
of the key factors that must be considered for the technology to diffuse
into the marketplace. Further, we seek to provide a contextual understanding
to the technologies for those who will be affected by their implementation.
LITERATURE REVIEW
In
January1998, the European Telecommunications Standards Institute (ETSI)
decided on a single air interface standard for the proposed Universal Mobile
Telecommunications System (UMTS). The system is one of the major new third-generation
mobile systems being developed within the framework that has been defined
by the International Telecommunications Union (ITU) and is known as IMT-2000.
UMTS has been the subject of intense worldwide efforts on research and
development throughout the past decade. The system has the support of many
major telecommunications operators and manufacturers because it represents
a unique opportunity to create a mass market for highly personalized and
user-friendly mobile access to today’s information society. The system
seeks to build on and extend the capability of today’s mobile, cordless,
and satellite technologies by providing increased capacity and data capability
as well as a far greater range of services using an innovative radio access
scheme and an enhanced, evolving core network (Struthers, 1998).
The system will be a member of a new family of
mobile telecommunications systems being developed by the ITU for deployment
across the world. While using different radio frequencies in different
countries, every system will offer the same set of features to users. This
will allow handsets to be developed that can be carried from country to
country as the user travels (Harley, 1999).
The key difference between this system and previous
mobile (wireless) systems, such as GSM, is that the earlier systems were
conceptually separate from the fixed (wire line) telephone network. The
goal of this system is to integrate wire line and wireless systems to provide
a universal communications service, such that a user can move from place
to place while maintaining access to the sum set of services (Harley, 1999).
The system is intended to allow users to send
and receive data at much higher bandwidths than supported by today’s GSM
system. While on the move, users will be able to access remote systems
at up to 144Kbps. When stationary, connections of up to 2Mbp/s will be
supported through wireless access to networks, with much higher performance
being possible by plugging the handset into a network socket (Harley, 1999).
ETSI has chosen aggressive timescales for the
introduction of UMTS in order to meet the demands of customers. The target
date for its introduction has been set as the year 2002.
History. To meet the deadline,
the ETSI is following a phased approach in hopes of allowing capabilities
to improve over time following the initial system introduction. At launch,
terrestrial UMTS will have the capability for data rates up to 2Mb/s.
However, UMTS is designed as an open system that should allow for evolution
to incorporate new technologies as they become standardized (Pentland,
1999).
ETSI’s basic standards studies
were started in 1996. The operative research was conducted from 1996 to
early 1998, with the basic UMTS parameters frozen in late 1997. National
licenses were granted in March of 1998. A phase one standard was adopted
in principle in early 1998. The standard is to be developed by the
end of 2000. A pre-operational trial is anticipated in 2001 and the system
should be available for commercial use in 2002 (Daniels, 1998).
Key
Technologies. Some of the critical technologies essential for the
successful introduction of UMTS are described below:
Universal Telecommunication Radio Access (UTRA)
The
ETSI decision in January 1998 on the radio access technique for UMTS combined
two technologies. The W-CDMA for paired-spectrum bands and TD-CDMA for
unpaired band². The idea was to develop a common standard to ensure
an optimum solution for all the different operating environments and service
needs (Fletcher, 1999).
The transmission rate capability of UTRA will
provide at least 144 Kbit/s for full mobility applications in all environments,
384 Kb/s for limited mobility applications in the macro- and micro-cellular
environments, and 2.048 Mb/s for low mobility applications particularly
in micro-cellular environments. The 2.048 Mb/s rate may also be available
for short range or packet applications in the macro-cellular environment,
depending on deployment strategies, radio network planning, and spectrum
availability (Daniels, 1998).
Multi-mode Second Generation/UMTS Terminals
UMTS
terminals will exist in a world of multiple standards that will enable
operators to offer maximum capacity and coverage to their user base by
combining UTRA with second- or third-generation standards. Therefore, operators
will need terminals that are able to interwork with legacy infrastructures
such as GSM/DCS2800 and DECT, as well as other second-generation, worldwide
standards (such as those based on the US AMPS standard) because these may
initially have more complete coverage than UMTS. Many UMTS terminals will
therefore be multi-band and multi-mode. Building such terminals at a cost
which is comparable to contemporary single-mode, second-generation terminals
will become possible because of technological advances in semiconductor
integration, radio architectures, and software radio (Daniels, 1998).
Satellite Systems
At
initial service launch in 2002, the satellite component of UMTS will be
able to provide a global coverage capability. Implementation plans call
for utilization of the S-band Mobile Satellite Service (MSS) frequency
allocations identified for satellite IMT2000 and will provide services
compatible with the terrestrial UMTS system (Daniels, 1998).
SIM Cards/Smart cards
GSM
introduced the Subscriber Identity Module (SIM) or Smart Card. SIM technology
incorporates enhanced security and a degree of user customization to the
mobile terminal. SIM requirements, security algorithms, card and silicon
IC technology will continue to evolve up to and during the period of UMTS
deployment (Daniels, 1998). By 2002, the smart card industry anticipates
being able to offer cards with greater memory capacity, faster CPU performance,
contactless operation, and greater capability for encryption. These advances
will allow the UMTS Subscriber Identity Module (USIM) to add to the UMTS
service package by providing portable high security data storage and transmission
for users. In addition, the users will be able to store, down or upload
images, signatures, personal files, fingerprint or other biometrics data
through the card. Contactless cards will allow the users to perform
business transactions such as electronic commerce or electronic ticketing
without having to be removed from a wallet or phone (Daniels, 1998).
Electronic commerce and banking activities, utilizing
smart cards, is expected to become widespread. Users will expect
and be able to use their cards on any terminal over any network. New memory
technologies can be expected to increase card memory sizes making larger
programs and more data storage feasible. Several applications and service
providers could be accommodated on one card. In theory, the users could
decide which applications/services they want on their cards, much as they
do for their desktop computers’ hard disks (Fletcher, 1999).
Internet Protocol (IP) Compatibility
UMTS
is a modular concept that takes advantage of the trend towards convergence
of fixed and mobile networks and services, enabling a host of new applications.
For example, a laptop with an integrated UMTS communications module becomes
a general-purpose communications and computing device for broadband Internet
access, voice, video telephony, and conferencing for either mobile, office,
or residential use (Fletcher, 1999).
UMTS may well become the most flexible broadband
access technology available, as it allows for mobile, office and residential
use in a wide range of public and non-public networks. The system can support
both IP and non-IP traffic in a variety of modes including packet circuit
switched and virtual circuit². UMTS will be able to benefit from parallel
work by the Internet Engineering Task Force (IETF) who is further extending
its basic set of IP standards for mobile communication (Daniels, 1998).
New developments like IP version 6 allows parameters such as quality of
service, bit rate, and bit error rate (BER), vital for mobile operation,
to be set by the operator or service provider. Developments on new domain
name structures are also taking place. These new structures will increase
the usability and flexibility of the system, providing unique addressing
for each user, independent of terminal application or location (Fletcher,
1999).
Cross platform interoperability
The
need for the ability to transport multimedia content over various types
of networks requires industry to develop cross-platform interoperability
because the properties of the networks may have an effect on the content
of the transmission. In many cases several different kind of networks will
be cascaded (i.e. Ethernet, ATM, X.25 and UMTS) (Daniels, 1998).
API and Development toolbox
It
is expected that rapid development and deployment of new and innovative
services will drive the UMTS market. A key enabler in this area will be
the standardization of the UMTS application-programming interface (API).
API allows for abstraction of both the terminal and the network.
It will also provide a generic way for applications to access terminals
and networks. The API will allow the same application to be used
on a wide variety of terminals and will also provide a common method of
interfacing applications to UMTS networks (Fletcher, 1999).
The API will support security, billing, subscriber
information, service management, call management, SIM management user interaction
and content translation. It is expected that the API will build upon and
extend today’s technologies (i.e. Java, Wireless Application Protocol (WAP),
GSM SIM Toolkit and Internet technologies) that exploit convergence with
other emerging technologies for consumer products (such as digital televisions)
(Daniels, 1998).
Client server architecture
One
of the primary drivers for UMTS is service differentiation. UMTS
allows network operators to market products based on more than just coverage
and capacity issues. The key to this benefit is the ability to develop
and offer new products and features in short timescales, without requiring
modifications from infrastructure suppliers.
Many
new developments in the IT industry are based on a client/server technology,
which allows intelligence to be downloaded transparently from a server
into the user’s terminal. The technology provides direct and immediate
high performance user interaction and interpretation. On the other hand,
tasks that must remain centralized, such as database residence, are held
on central servers waiting to rapidly and efficiently respond to queries
from the clients. However, in the mobile industry, intelligent terminals
and USIM card will allow personalization of the user interface and provision
of features not possible with basic terminals in today’s client/server
networks. As roaming traffic continues to increase, the ability to
provide such features independently of the serving network will become
increasingly important. Existing and evolving GSM standards, such as SIM
Toolkit and Mobile Execution Environment, together with other initiatives
such as WAP, provide the framework for delivering this enhanced client/server
approach. The user of an object-oriented language such as Java is attractive
because it is platform and operating system independent, and optimizes
the download (Fletcher, 1999).
Customer Care and Billing Systems
UMTS
will operate in a very different environment than today’s mobile systems.
Customer care and billing are inextricably linked. These systems
must be able to effectively operate with all UMTS users and providers in
a customer-friendly manner. For UMTS, a bill will no longer be just
a dun but, instead, a key part of a highly sophisticated approach to customer
care across all provider services.
Convergence will not only require the interoperation
of fixed, mobile, satellite, private and public systems but also the integration
of players from non-telecommunications fields such as finance, entertainment,
and the news media. This will require a harmonized solution to customer
care and billing systems despite very different legacy practices (Daniels,
1998).
The
competitive services market will demand multiple flexible interconnections
between players and roles. Seamless delivery will require a unification
of management and a means to provide interworking without a prior relationship.
Significantly higher levels of automation and timeliness will be required
to support the billing and customer care operations. In addition,
fraud management will need to be applied across the whole value chain.
Charging and billing will need to mature as concepts and practices.
Corporate use of UMTS (including global mobile
access to Intranets) will be a key driver for UMTS. Businesses will demand
greater flexibility for customization and more devolved service control
to optimize productivity and operational efficiencies within corporate
networks. UMTS subscriber and network management capabilities will
offer enhanced capabilities to meet these new and evolving requirements
(Fletcher, 1999).
METHODOLOGY
This
project utilized secondary sources, including traditional and on-line magazines,
journals, and magazines. Searches were conducted using the keywords “UMTS,”
“Universal Mobile Telecommunications System,” “Telecommunications Standards,”
and “Wireless Technologies.” The search yielded 380 matches to the
terms. From the identified readings, abstracts of the article or,
if no abstract was provided, the introduction to the article was scanned
for pertinence to the study. From these, eight articles were found
to have information directly relating to the UMTS effort. Each of
these articles were examined for their potential contribution to the study.
The body of literature holding information concerning
UMTS was content analyzed for synthesis into this paper. Each article
was examined for explanation of the technology, the context in which the
technology can/will be utilized, expected benefits of the technology, applications
associated with the technology, and the authors’ thoughts on implications
for researchers or managers. A comprehensive listing of the information
concerning these factors was compiled with special emphasis on the information
or ideas that were discussed in two or more articles. Once the literature
examination was complete, the findings and conclusions of this project
were developed from the comprehensive listing described above.
FINDINGS
The body of literature on UMTS indicates that it
offers the promise of being a significant advancement in mobile communications
technology. UMTS is being designed to ensure flexibility is presented to
users, network operators and service developers. We found considerable
support for the idea that UMTS will offer significant benefits in communication
abilities including:
-
Ease of use and low cost;
-
New and better services;
-
Packet transmission and data rates on demand; and
-
Improved mobility and coverage.
Our
research has also identified some limitations of UMTS, including:
-
Physical or economic constraints may limit access
to the highest data rates by some users; and
-
Lack of regulation and standardization.
The
following sections discuss these benefits and limitations further.
Benefits: What UMTS Offers
Ease
of use and low costs. Wireless customers want useful services,
easy-to-use terminals and good value for money, UMTS is envisioned to offer
services that are easy to use and customizable in order to address individual
user needs and preferences. Terminals and other customized equipment will
be available to allow easy access to these services. A wide array
of inexpensive, available terminals and other periphery will be available.
Costs for the actual UMTS service are projected to be low enough to ensure
a mass market and provider competion.
New and better services. Market
studies show that voice will remain the dominant service for existing fixed
and mobile telephone networks, including GSM, through 2005. Users will
demand low-cost, high-quality voice service from UMTS. However, the
opportunity for increased revenues through UMTS comes from offering advanced
data and information services. Long term, industry forecasts for UMTS show
a strongly growing multimedia subscriber base by the year 2010.
Fast access. One factor, which clearly
sets UMTS above the second-generation mobile systems, is its potential
to support 2Mb/s data rates for users from the outset. This capability,
together with inherent Internet Protocol (IP) support of UMTS, is a powerful
combination to deliver interactive multimedia services as well as other
new wideband applications such as video telephony and video conferencing.
As the demand for user data rates increases in
the long term, UMTS will be developed to support even higher data rates,
perhaps one or two orders of magnitude greater. In later phases of UMTS
development, there will be a convergence with even higher data rate systems
using mobile wireless Local Area Network (LAN) technologies (microwave
or infrared) providing data rates of for example 155 Mb/s in indoor environments
(Licken, 1999).
Packet
transmission and data rate on demand. Most cellular systems in use
today use circuit-switched technology for wireless data transmission.
However, UMTS integrates packet and circuit data transmission. Packet data
over the airwaves provides the user several benefits:
-
Virtual connectivity to the network at all times;
-
Alternative ways of billing. For example, pay-per-bit,
per session or flat rate per month; and
-
Asymmetric bandwidth in the uplink and downlink.
As demanded by many emerging data services where one link direction carries
simple commands and the other carries and content rich, bandwidth intensive
traffic (for example Web browsing or video transmission).
UMTS
is also being designed to offer data rate on demand, where the network
reacts flexibly to a user’s demands based upon his or her profile and the
current status of the network. The use of packet-oriented transport protocols
such as Internet Protocol (IP) for UMTS is being studied now. The
combination of packet data and data rate on demand will remove technical
barriers for the user and make operation of the system much cheaper. Simply
put, there should be no worries about how and when to connect to the network.
UMTS services are based on standardized service
capabilities, which are common throughout all UMTS user and radio environments.
This means that a user will experience a consistent set of services even
when he or she roams from his or her home network to other UMTS operators.
Users will find the same interface, whether they are in their home network
or roaming. The Virtual Home Environment (VHE) will ensure the delivery
of the service provider’s total environment, including for example, a corporate
user’s virtual work environment, independent of the user’s location or
mode of access (satellite or terrestrial).
VHE will also enable terminals to negotiate functionality
with the visited network, possibly even downloading software so that it
will provide "home- like" service. The ultimate goal is that all networks,
signaling, connection, registration and any other technology should be
transparent to the user so that mobile multimedia services are simple,
user friendly and effective.
Mobility and Coverage. UMTS has
been designed from the outset to be a global system, comprising both national
terrestrial and global satellite components. Through multi-mode, multi-band
terminals it can use 2nd generation systems to extend its coverage for
basic services. The overall goal of the system offering is to achieve truly
personal communications using terminals that are able to roam from a private
cordless or fixed network (Figure 1). A second goal is to achieve this
with a consistent delivery of the services via VHE.
Figure 1. UMTS Coverage is Universal (Leino, 1999).
The
UMTS radio access system UTRA will support operation with high spectral
efficiency and service quality in all the physical environments in which
wireless and mobile communication take place. Today’s users live in a multi-dimensional
world, moving between indoor, outdoor urban and outdoor rural environments
with a degree of mobility ranging from stationary through pedestrian up
to very high vehicular speeds. There are also different user density environments,
including three-dimensional situations in high-rise buildings. UTRA has
been specified for all these environments.
Limitations of UMTS
In
practical implementations of UMTS, some users may be unable to access the
highest data rates at all times. For example, the physical constraints
of radio propagation and the economics of operating a network will mean
that the system services might only support lower data rates in remote
or heavily congested areas. Therefore, in order to ensure that the subscriber
is always able to use their terminal, services will be adaptive to different
data rate availability and other Quality of Service parameters.
In the early stages of UMTS deployment, traffic
will probably be generated predominantly in locations such as airports
and railway stations which operators will cover immediately following network
launch. However, users will want full coverage so that they can access
their services wherever they are (McClelland, 1999). To offer this, UMTS
technology is being defined to enable roaming with other networks. For
example a GSM system operated by the same operator or alternatively by
roaming agreements with other networks such as other GSM based systems
or other third generation systems including UMTS compatible satellite networks,
which will effectively be able to offer global coverage.
Risk of further regulation. There
is a certain anxiety that an attempt to achieve circulation by means of
administrative measures may lead to heavier regulation of UMTS (e.g. in
the form of complicated procedures or excessive marking). Therefore, current
efforts are intended to take care to aim to simplify regulation in all
circulation measures.
Standardization. Standardization
will remain a key factor in providing quality services at an affordable
cost and enabling roaming between systems. The success of UMTS depends
upon the flexibility of interfaces and the capacity to evolve in parallel
with technological development. Continued close co-operation between operators,
manufacturers and regulators in the standardization of UMTS/IMT 2000 is
crucial for successful harmonization of standardization proposals.
UMTS in the Long Term
In
order to ensure that UMTS flourishes in the long term, its capabilities
must be progressively increased by the addition of new technologies. These
technologies are discussed below.
Re-configurable Terminals. UMTS
terminals will have to exist in a world of multiple standards, both second-generation
standards and other members of the IMT-2000 family. In order to provide
universal coverage, seamless roaming and non standardized services will
no longer have fixed parameters, rather they will be in the form of a "toolbox"
whereby the key parameters can be selected or negotiated to match the requirements
of the local radio channel.
In addition to the capability to adapt to different
standards as described above, terminals will enable network operators to
distribute new communications software via download over the air in order
to improve the terminals’ performance in the network or to fix minor problems
(e.g. an improved handover algorithm). This aspect of software downloads
will generally be invisible to the user.
Application and Service Download.
When using today’s multimedia terminals (e.g. PCs), users have accepted
the idea that the capabilities of the terminal can be modified over time
through a software download. It is now commonplace for a user to download
a new "plug in" (for example a video or audio code) to access new types
of content. The introduction of multimedia services on UMTS will take this
concept into the mobile domain. UMTS "plug ins" will come from a
variety of sources, for example:
-
Pre-installed on the users’ terminal by the network
operator or service provider;
-
Downloaded over the air, at the user’s request or
automatically by the network - much as today, where many Internet service
providers upgrade one’s software or databases during a session; and
-
Supplied on media such as DVD or CD-ROM.
Smart
Antennas. Smart antennas react intelligently to the received
radio signal, continually modifying their parameters to optimize the transmitted
and received signal. This allows them to:
-
Increase coverage and capacity by reducing interference
between adjacent mobiles;
-
Offer space division multiple access, where frequencies
are assigned on a per-mobile rather than a per-cell basis allowing vastly
increased capacity; and
-
Enable user location in space, allowing the introduction
of advanced location based services.
Broadband
Satellite Systems. Several broadband satellite systems are also
planned for deployment in the post-2002 timeframe to offer data rates beyond
2Mb/s and into the Gigabits domain. Some of these systems may offer compatibility
with UMTS service concepts using satellite frequency allocations in the
20-30 GHz range. The requirements of the terminal equipment and higher
power consumption will necessitate larger size transportable or fixed terminals
or smaller electronic components.
CONCLUSIONS
UMTS
appears to offer significant benefits to personal and commercial endeavors.
Technologies are being put in place to bring it into the mobile community.
We will see a phased introduction of UMTS hardware and services with coverage,
capability and number of operators growing over time. This phased introduction
ensures early availability of services to users while reducing risks for
UMTS operators and manufacturers.
UMTS must be capable of co-existing and working
with existing second-generation mobile communications technologies so that
operators can choose to reuse their existing infrastructure assets and
expertise. Global availability of UMTS servers will be ensured by
providing for roaming between members of the IMT-2000 family and handover
between GSM and UMTS. A number of technologies are required, in addition
to the radio interface on which so much focus has been placed recently.
Although most current attention is focused on the early years of deployment,
UMTS is being defined with a view to the long term.
UMTS is a significant opportunity for manufacturers,
operators, and content providers as a communications system and as a part
of the greater information society. The vision of UMTS is as a customer-focused
system, where customers include both network operators and end users. The
challenge to the communications industry is to integrate the technologies
needed for UMTS in a way which supports this goal and thereby transforms
the vision for UMTS into reality.
REFERENCES
Daniels,
G. (1998, March). A European manifesto: Communication International.
EMAP Business Publishing, 25(3),8-14.
Fletcher, P. (1999, April). “A European perspective
on 3rd generation wireless technology and politics,” Electronic Design,
46(9), 72-75.
Harley, J. (1999, April). “Closing the gap,”
America’s
Network, 103(6), 26-30.
Licken, V.(1999, July). “The Generation Gap,”
Communications
International (London), 26(7), 39-42.
Leino,A. (Feb 1999). “UMTS/IMT-2000 spectrum.”
Telecommunications,
23(2), 35-43.
McClelland, B. (1999, April). “Mobilizing the
third generation,” Telecommunications, 31(11), 50-54.
Pentland, S. (1999, February). “Planning for
UMTS,” Telecommunication, 29(2), 36-42.
Struthers,
K. (1998, March). “Bridging the generation gap,”Communication International
(London), 24(3), 51-56.